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Offshore Technical and Customer Support
At SolovatDesign, Offshore Technical and Customer Support is all about understanding the 'consumer' and the 'consumer lifecycle'. SolovatDesign is committed to helping
organizations manage their customer support functions with a focus on timely & accurate problem resolution, quality and efficiency.
SolovatDesign increases value to its clients' support processes by providing excellent customer experience through the following service offerings:
Remote Technical Support
SolovatDesign helps companies meet the challenge of providing excellent technical support, with services designed to rapidly diagnose and solve customers’ problems.
As a result, end users enjoy responsive service, while our clients benefit from higher customer satisfaction and lower technical support costs.
Our technical support services encompass:
- Server monitoring and management of worldwide networks and remote problem diagnosis
- Application Maintenance Support for infrastructure software like email and web servers
- Server maintenance support for Linux-based email, web, proxy, firewall, VPN, database, LDAP and other custom-made application.
Email Customer Service:
Customer order researched for the following activities using the clients' Order Management Systems and subsequent response to emails.
- Deliveries tracking and adjustments
- Customer Inquiries
- Transaction processing for orders
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